Terms and conditions

Applies to consumers. Wholesale customers get separate offer terms to draft.

1. Who we are

Levantina Global Coöperatie U.A., Bollenhoef 13, 4266 EW Eethen, the Netherlands. KVK 98635379 · VAT NL868578575B01 · [email protected] · +31 6 3178 3309 · Website: www.levantinaglobal.com.

2. Where these terms apply

They apply to every offer, order and contract between Levantina and a consumer on www.levantinaglobal.com.

3. Products and prices

Product pages show what each product is, its ingredients and allergens, weight, origin and storage. Photos are illustrations; the pack you receive is the pack described. All prices are in euros and include VAT. Shipping costs are shown before you pay. If we make an obvious pricing error we may cancel the order and refund you.

4. Ordering

Your order is a request. The contract starts when we confirm it by email. We may refuse or cancel an order for a good reason, such as a product that is out of stock, and we refund anything you paid.

5. Payment

You pay when you order, through Stripe, using the methods shown at checkout, for example iDEAL and cards confirm list once Stripe is connected. We do not see or store your card or bank details.

6. Delivery

We ship from the Netherlands with carriers such as UPS, FedEx and PostNL confirm once set up. Delivery times are shown at checkout. If no time is given, we deliver within 30 days. Ownership and risk pass to you on delivery. See the Shipping page.

7. Right of withdrawal (14 days)

As a consumer you may cancel your order within 14 days after you receive it, without giving a reason. Tell us clearly: use the "Withdraw from contract here" button on our website (it is in the footer of every page), or send an email; a model form is on the Returns page. Send the goods back within 14 days after telling us. We refund the price, and the standard delivery cost, within 14 days after we receive your notice; we may wait until we have the goods or proof that you sent them. You pay the cost of returning them, unless they arrived damaged, defective or wrong. You are liable for any loss of value caused by handling beyond what is needed to check the goods.

Exceptions: sealed goods that are not suitable for return for health or hygiene reasons once you have opened them after delivery (for example opened food, spices, tea, oil, and unwrapped soap), and goods that spoil quickly.

8. Faulty or wrong products

Products must match their description. If something arrives damaged or wrong, please tell us as soon as you notice, ideally within 14 days after delivery, with a photo. We will repair, replace or refund as the law requires. Your legal rights stay in place.

9. Food and cosmetics information

Check ingredients and allergens on the product page and on the pack. Our products are foods or cosmetics, not medicines, and we make no medical claims.

10. Complaints

Write to [email protected]. We reply within 14 days. decide whether to join a dispute-resolution scheme or webshop quality mark

11. Personal data

We handle your data as described in our Privacy policy.

12. Law and disputes

Dutch law applies. Mandatory consumer protection in your country of residence is not affected.

13. Changes

We may update these terms. The version at the time of your order applies to that order.