Returns

1. Tell us within 14 days after you received your order that you want to cancel. Press the button "Withdraw from contract here" and confirm your withdrawal, or email [email protected] with your order number. The model form below is also valid.
2. We confirm by email.
3. Send the goods back within 14 days after telling us, in good condition and preferably in their original pack, to: Levantina Global Coöperatie U.A., Bollenhoef 13, 4266 EW Eethen, the Netherlands.
4. We refund you. See "When do I get my refund?" below.

You have 14 days after you receive your order to tell us that you want to cancel. You do not have to give a reason. After that you have another 14 days to send the goods back.

You may look at a product the way you would in a shop. If you handle it more than needed to check it, we may deduct the loss in value from your refund. Sealed products that cannot be returned for health or hygiene reasons once opened are an exception: see "What can I not return?"

You pay the cost of sending the goods back. If the item arrived damaged, defective or wrong, we pay the return costs. We recommend a tracked service.

• We refund within 14 days after we receive your notice that you cancel. We may wait until we have the goods back, or until you show proof of posting.
• If you return the whole order, we refund the price and the standard delivery cost. If you return part of it, we refund the price of the returned items.
• The refund goes to the payment method you used.

The law excludes sealed goods that are not suitable for return for health or hygiene reasons once you have opened them after delivery. For our range that means:

• Food, spices, tea and oil (zaatar, sumac, Zhourat herbal tea, Kalamata olive oil): once the seal is broken or the pack is opened, we cannot take them back.
• Soap (Aleppo soap): once the soap is unwrapped or taken out of its protective packaging, we cannot take it back.

Sealed, unopened items can be returned as described above. Goods that spoil quickly are also excluded.

Use our report form or email [email protected] as soon as you notice, and within 14 days after delivery, with your order number and a photo. We will replace it or refund you at no extra cost. This does not limit your legal rights, such as the legal guarantee.

Pack the goods well, and keep your proof of posting. You carry the risk until we receive the parcel, so use a tracked service for anything valuable.

These rules are for consumers. Orders from businesses such as retailers, restaurants and distributors are covered by our separate wholesale offer terms, not by the consumer right of withdrawal, unless we agreed otherwise in writing or the goods are defective. Contact us through our For business page.